where do I report bad ball joints?
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where do I report bad ball joints? - 8/18/2004 4:11:38 PM
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DurnRango
Posts: 9
Joined: 8/18/2004
Status: offline
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So after all I have read about the problems with ball joints, and knowing that mine have been bad for a while, I finally quit waiting for Daimler to do the right thing. It is easier for me because I have the extended warranty, but there is a $100 deductible and a $25 environmental fee. Both my upper and lower ball joints were in need of replacement. Two questions - First, who do I report that I had a ball joint problem to? I want to be sure I get counted in the people who have had problems and hopefully force the recall. Second - if there is a recall, can I expect to get my $125 back? I would think so - at least the deductible and maybe not the environmental fee. Because recalls are FREE replacements of faulty parts. Therefore I hope I would at least get my $100 back - if not all of it.
Thanks and for those of you whom haven't had this problem, I hope you don't - if you do, for your sake I hope it finally gets recalled...
Rick
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RE: where do I report bad ball joints? - 8/18/2004 10:02:48 PM
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dodgemech
Posts: 788
Joined: 2/22/2004
Status: offline
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Call anybody you want they don't care. If they did launch a recall you would get your money back if you had a receipt. I just got my district manager pay for mine, parts only, and I work for them. I asked him about a recall and he said "if it was going get recalled it would have happened by now". I am just as pissed as anybody, now I have to do my own on MY time after working on this junk 40+ hours a week. I wished one had broke so i could wreck and sue just to get my point across, THEY ARE JUNK AND SHOULD BE RECALLED. The really scary thing is the number I see that are bad the owners don't even know it.
_____________________________
Denny
I don't check in terribly often, if you need me, e-mail teichera at hotmail dot com
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RE: where do I report bad ball joints? - 8/19/2004 4:19:15 AM
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durango666
Posts: 36
Joined: 6/25/2004
From: florida
Status: offline
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well how are you supposed to know if there bad? I don't know much bout cars, but I love my D.
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RE: where do I report bad ball joints? - 8/19/2004 9:19:00 AM
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DurnRango
Posts: 9
Joined: 8/18/2004
Status: offline
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DodgeMech - I feel your pain...well, I guess not really - I didn't have to fix my own - I don't know how long it takes, but I assume more than 2 hours - and that means more then $100 in labor time alone. Sorry abou that for you - but at least you got the parts for free.
durango666 - nice name! I'm sure many feel the same way about their Durango's! Ours has actually been very good minus the ball joints. I don't know how to diagnose bad ball joints but I can tell you what ours was doing. Primarily at slow speeds, when turning, I would hear pops coming from the wheel wells - used to refer to it as a clunk, but saw where others have said a pop. I say somewhere in between!  But either way, if you hear these sounds, it is probably worth checking in to. I have read stories where people's tire has fallen completely off while underway. IF that is true, and this many Durango's have the problem, I can't imagine why they haven't been recalled.
If anyone knows who I am supposed to report this to, let me know and I'll do it. I would like my $100 back and for everyone else to have decent ball joints!
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