Just wanted to warn anyone thinking of doing business with these guys.
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Just wanted to warn anyone thinking of doing business w... - 8/28/2006 5:00:55 PM
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sweathogg
Posts: 4
Joined: 8/28/2006
Status: offline
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Just wanted to warn anyone thinking of doing business with these guys.
I found this company in Trucking magazine.
Andys Auto Sport
http://www.andysautosport.com
My letter to them after problems, letter explaines everything.
I recently (8-1-06) called your business to order a Hood and Roll Pan for my 2003 Harley Davidson F150. Before placing this order I had the salesman check to see if these items were in stock. I informed him that my truck was being painted and needed these parts by 8-21-06. I was assured that they would ship next day and would have no problem meeting the delivery date since they were in stock.
The week of 8-7-06 I get a message from your business stating that the hood was on back order. When I call back I get a different story that you guys no longer deal with the hood maker. I can understand this since I’m a business owner and sometimes have problems with vendors. I was told that my refund would be expedited since the cancellation was not my fault. I asked about the roll pan and was told that it was already shipped.
I called again today 8-28-06 to inquire about my refund that I still have not received and the roll pan which has still not been delivered. I was told it would be another 3-4 weeks for my refund and that my roll pan has not been shipped. I find this 3-4 weeks for a refund for a product that you said was in your warehouse ridiculous. You had no problem charging my Visa debit card less than a hour after my order was placed.
Unless you can provide me with tracking numbers showing that the roll pan has been shipped please cancel that order. I prefer to get my FULL refund and never do business with your company again but your refusal to practice business ethics leave me no other option.
I tried to be nice about this but you lied to me about the product and are holding $898.00 of my money. I’m writing this letter to inform you that I have filed a dispute of payment with my bank. I will also file a report with the Better Business Bureau and with the magazine “Truckin” that you run your company ad. I will also spread my experience with your company through out the custom truck world.
< Message edited by Kensai -- 8/29/2006 2:07:51 PM >
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