RE: my rims got jacked!!!!!
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RE: my rims got jacked!!!!! - 5/10/2008 11:51:15 PM
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mat663
Posts: 360
Joined: 4/14/2008
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So what do you think i should do? Ok here is the story,
I came there with my 4 rims and tires in my back seat, they told me that i cant mount them on the car because the recommended sticker on my door is different. My exuse was, these are for a friend, not me. I signed a handheld gadget with my name. and they told me to come back within an hour because they were booked, and i came back so...i payed using my credit card, and i picked up my wheels and put them in my back seat and drove off. And if i am correct, when you balance wheels, you have to put these weights in the insode of the rims. Only 3 of them have those and one does not.
If i go tomorrow to complain should i take off my wheels and bring them in my backseat, or is it ok if i appear with them on my car and complain? because they were the ones to tell me not to mount them in the first place.
thanks dj...are all the walmarts in contact wih each other? are you a high ranking worker? can you please call the walmart in new orleans, Louisiana to support me because i dont know if i would be able to aruge and win by myself? the walmrt tires phone number there is (504)818-2058....and my phone number is 504-400-2342...
Thanks for everything man.
< Message edited by mat663 -- 5/10/2008 11:59:32 PM >
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RE: my rims got jacked!!!!! - 5/11/2008 5:45:36 PM
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inthewerks
Posts: 251
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magic is right. walmart is NOT NOT NOT NOT NOT the place to take a lower profile aftermarket rim and tire too. if you look at the specialty rim and tire store, the tire mounting machine is a little special. the rim, is placed upside down on special rims to prevent the lip damage and the clamps that hold the rim in place have a cloth or rubber material on them so there is no metal to rim contact. the back side of your rim is the only part they use to mount the tire. shouldve paid the few extra dollars to not have someone f@#k up your rims. but walmart should get them fixed or replaced since the TECH screwed up and mounted them when he shouldnt have.
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RE: my rims got jacked!!!!! - 5/11/2008 6:10:03 PM
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mat663
Posts: 360
Joined: 4/14/2008
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quote:
ORIGINAL: djmagic
bad news is we only stay in contact within the cities, and even then it is a sibling rivalry thing. I'm just a tech and one of the better ones. Ok yes they are suppose to balance each one and static, just put them on the inside of the rims(non visible part). It is very unlikely that that one was pefectly balanced. Two ways, 1)Take them off of the car and try to clean them up like pick rocks out of the tires, clean off brake dust. Then find a member of management, not a tech. Just be like me and my friend were ready to put these rims on his car and we looked and the lip was scratched, then we looked and it doesn't even look if they balanced it. they might give you a gift card or reimburse you and fix the balancing. Most likely you will get a gift card. Con of this is they might be able to tell or a tech might be able to tell if they were used. Choice 2) Leave them on the car and be honest to them. Just say these techs damaged my wheels but talk to them inside not in front of the techs. This damaged doesn't line up with curb rash and stuff like that. I say your best choice to talk to is the store manager. Good luck. The choice on which choice to pick is yours. The more truthful one might be better. I will warn you though, they will probally try to blame it on the profile or you. However you are the customer and didn't know. The techs should know better than to touch a 40 series tire in the first place. Keep us updated on the result
Yes, you are right, I will just leave them on the car and i will be honest with them. To be honest, I really didn't know that walmart wasnt supposed to touch 40 series. I was just calling them because i knew their number, and they happened to agree to mount them. Do you know how long the receipt with last until i cant go back and complain anymore?
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RE: my rims got jacked!!!!! - 5/12/2008 7:24:52 AM
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mat663
Posts: 360
Joined: 4/14/2008
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i payed about $300 for those rims. and yeh, i really do hope that i won. But i do recall that i dont see any yellow on them before putting them on...
< Message edited by mat663 -- 5/12/2008 3:26:13 PM >
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RE: my rims got jacked!!!!! - 5/12/2008 6:21:33 PM
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KARR
Posts: 705
Joined: 4/16/2008
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Only $300? Thats raw!
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RE: my rims got jacked!!!!! - 5/15/2008 9:21:18 AM
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mat663
Posts: 360
Joined: 4/14/2008
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Ok guys, an Update:
I went to walmart again today to complain. What they did was, they gave me a piece of paper for my name adress and complaint incident. After I wrote my story down, they took some pics of my wheels (she better took damn good detailed pics), and then she said that they arent the ones to do anything, the insurance has to respond. So what they did was, they took my paper, and sent it off to the insurance to be examined. She said that they should give me a call sooner or later to discuss this. 
So i drove 45 minutes to the walmart and all they said was, they will call me back....Grrr.
Oh by the way, remember how only 3 were balanced with weights and one wasnt? The guy who balanced them said that 4th one was already balanced so he didnt add any weight.
< Message edited by mat663 -- 5/15/2008 9:30:34 AM >
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RE: my rims got jacked!!!!! - 5/15/2008 11:17:06 PM
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IowaNeon04
Posts: 764
Joined: 1/4/2007
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quote:
ORIGINAL: mat663
Ok guys, an Update:
I went to walmart again today to complain. What they did was, they gave me a piece of paper for my name adress and complaint incident. After I wrote my story down, they took some pics of my wheels (she better took damn good detailed pics), and then she said that they arent the ones to do anything, the insurance has to respond. So what they did was, they took my paper, and sent it off to the insurance to be examined. She said that they should give me a call sooner or later to discuss this.
So i drove 45 minutes to the walmart and all they said was, they will call me back....Grrr.
Oh by the way, remember how only 3 were balanced with weights and one wasnt? The guy who balanced them said that 4th one was already balanced so he didnt add any weight.
Just do what I do... go back, and complain for no progress on your problem. Then, every time someone gives you a BS answer, literally demand them to get their manager, and talk to them. If they are not there, wait for them to get them on the phone to resolve it. Jst be patient, but DEMANDING, and sooner or later, you will talk to someone that day high enough on the food chain to finaly give you what you want. Because hey, you can only get high enough on the food chain before: 1., the guy makes enough money to make big decisions and: 2., he is high enough not to care and say "yes" to get it off his back so his boss doesn't get a complaint-call from you... works every time.
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