I set up a web site to keep everything organized. I will notify everyone in the forums when a new release is out and available.Click the link below to visit the site.The Unofficial MyGIG Information Site
(http://mofv.com/mygig/)

Harman Pecker head better get it right this time.

Thanks for that update. I just installed it today and everything worked just like you said.

just curious...is there a detailed list of which "problems" this update addresses?

Aside of what I listed which is based on what I have seen from installing the update, from what others are saying after installing the update and the input from a Harman Becker tech, there is no formal list since the update hasnt been officially released yet.

Do you know if this is for REN and RER radios? REN = No navigation and RER = With Navigation.

The reason I ask is that I have an RER in my 08 Avenger and I have an REN in my 08 Caravan.

I know they are both Harman radios but they are physically different with the different buttons on the front.

That's actually a pretty good question..Thisupgrade has beeninstalled successfully onMyGIG radios withnavigation but Idon't know if it will work or was meant tobe applied to the non navigational MyGIG radios.

The install is 564MB so based off of the size I would assume navigational data will be updated.

I just contacted Harman Becker and asked them if the same patch will work on non-navigational MyGIG radios, I also asked that if there is a different installation image will an update be offered for that radio.

I'll let you know when I hear back from them.

I heard back from Harman Becker..

They said that this update will not work withREN (NON Nav) radios because the REN MyGIG radios have a different architecture inside them. You also can not update them to be a RER (Nav enabled) radio.

If you tried using this patch on a non nav radio it would refuse installation.

There currently is an officially released update for the non nav radio but they said that there are very few changes that the user would notice.

Send an email including your name and Addressand ask for a REN software update CD toSteve Montealegre at Harman Becker (SMontealegre@harmanbecker.com) and he will send you an upgrade CD for the MyGIGREN.

So to answer your question.. This patch is only forMyGIG radios with Navigation.

I tryed the update and it seemed to work but when I returned to my vehicle the nav was freakin out. It is trying to update again and keeps giving "serious error (1200)" Can anybody help??
The unit wont respond to anything I do...I want to put the disc back in and try the update again hoping it will clear the error. Any ideas, I am desperate at this point. Thank you.

futil, you might want to edit the title of this thread and edit your main thread so no one attempts to update their REN radio with this file.

I emailed the Harman rep and requested an REN update for my 08 Caravan since I have had an annoying bug that happens when attempting to play a bad file. The system will lock itself down. :(

I forgot to ask, but after the flash update do you loose your personal information that was stored on the drive, like photos, music files, Destination Entries, Bluetooth pairings, etc?

For the Nav freaking out issue, I heard others with that problem saying that all you need to do is drive for a while and it fixes itself butI don't recall anyone saying that they had a message "serious error (1200)" Try driving for a while and see if that helps.. if not try reinstalling the patch..

After the install is complete, and the system restarts.. When you see the message asking you to install the same Version number again select no then remove the CD. It may be possible that you started another install then removed the CD before it was done.. (Just guessing)

All of my files and settings are still there after the patch..

I have been on vacation sincemy install and haven't had the chance to really check out all the features so I may have a freaking out nav too.. Anyone that has problems with this patch, Try not to panic too much as the official patch is coming out soon and you should be able to apply it over this one which should fix any issues you are having and as soon as I get the official patch ill post it for you all..

The install should stop anyone trying to install on a REN plus if people read a little into this post they should see which radio its for.. Worst case scenario would be wasted time.. I was planning on adding the REN install to this post so I just added a note above the download link for now...

Thank you for the response. I ended up pulling the fuse because the screen stayed on after i removed the key and opened the door. I never waited long enough to see if it would timeout, I guess i could try that. But the screen wont open for me to put the disc back in...its possible I may have made a mistake and hit yes, again, to reinstall after the software installed. No response from any buttons...it just keeps cycling like its trying to install an update but there is no disk in there. i even downloaded to a usb drive and tryed that with no luck...

futil,

I'm new here... thanks for all the info. You've been really helpful.

I downloaded the patch and applied it last night. My former version was 9.041. I followed your directions - knowing that the whirring noise was okay helped too. After about 15 minutes, the system rebooted itself and showed another diagnostic screen (something like "frontal filters updated).

Then something strange thing happened. The CD would not eject. I tried turning the power on and starting the car several times. When I was about to give up in despair, the CD ejected. Everything appears to be working now.

After rereading your instructions, I realized that the motor was not running during the install. I don't know whether that had any impact on the install or not, but it makes me wonder.

When the update CD is installing it is extremely important not to interrupt the installation until you see the screen asking you to install the same version again. I think I need to change the install instructions to include that screen so no one else will make that mistake because it is difficult to figure out when to stop the installation.. There is no "Your installation is complete" message it just asks you to upgrade to the same version that has just been installed again.

Lwoods01, The recommendation that you leave the car running in the instructions was added by me and while it isn't a requirement to install the CD correctly it will make you more comfortable while waiting for the CD to install and will make sure that youwont accidentally run the battery down making sure that the radio has enough voltage during the install which is just a precaution. but if you leave the engine off it shouldn't make a difference.I also figured there would be less of a chance that someone would try to start the car halfway through installation after they decided that they were freezing their asses off which would cause the install to fail.

The radio is a lot like a computer where if you are installing an operating system in a computer then you eject the CD before it is complete you end up with an unbootable computer and in this case.. anunbootable radio.
Computers usually allow you to eject the CD and try again however the radio uses the software to instruct the hardware eject the CD and if the software is corrupted then it will not eject since the radio cant get to the point where it can load the code to eject the CD.

JT239, If your radio is totally unresponsive and you can't get the CD door to open then the chances are that the radio does not have enough of the patchinstalled to boot correctly. On almost all CD ROM drives on computers there are emergency eject levers or buttons which are small holes in the CD-ROM that you can use to insert a paperclip to get them to open in the case of a jam (Micro buttons on Macs with thin drives). The MyGIG clearly wasn't designed as a computer but I will look and try to find a way to get it to forcefully eject so that you can get that CD back in which is what needs to be done to get your radio going again.

If you cant reinstall that image the only other option will be having to bring the car back to the dealer which might not be so bad cause you will likely get a new radio :) but if it does come to that just tell them that the radio suddenly stopped working and you have no clue why. (Anyone that has a problem with that statement being false, get over it cause dealers frequently lie to the customer to make a sale and this is how the customers get even.. its just the greatchain life (or retail sales) :)

Thanks. That explains what happened. It ejected after I finally clicked the 'No' button.

So FYI - I took my car to the dealer and they replaced the mygig unit with a new one. And actually I was having problems with it from day 1. The navigation and uconnect were taking as much as 10 minutes to activate...and sometimes they never did. The nav screen would just say "navigation activating.' I was also having problems getting the unit to accept mp3s and pictures. I am pretty good with computers and tech stuffso Iwas pretty confidentit wasn't me. The new unit works like a charm!

After reading the comments from futil, i realized I may have accidentally restarted the software install not realizing it was already done. He is right, there is no screen that says "software update complete" or anything like that.I cant stress the importance of not interupting the update or even restarting it. The buttons on my unit were locked and there seemed to be no way to communicate with the device...even using a usb flash drive.

And another thing, my new unit has this recent version of the software...v9.561. The dealer still told me to check with them in a month or so because there is still a new update coming out.

Thanks!

futil this is great information, I stumbled onto this site looking for a solutiuon regarding the MyGig in my 08 Sebring convertible. Joined this site so I could reply.......

2 questions......
Problem with MyGig is it will notplay after the second start up of the day. The unit will shut down and start up, sometimes 5 or 6 times.
What device is plugged into the aux. port shown in the pictures?
So will this update help my problem?
Thank you in advance for your help.

*

JT239, That's awesome.. I was stressing for the past 2 days trying to figure out what I could do for you and there was no external emergency eject so I was going to pull my radio and take it apart to look for one inside the unit. Glad I don't have to go through that again.. I have removed the radio about 27 times so far for various reasons in the past and I'm tired of doing it so i wasn't looking forward to doing it again but it was really bothering me that someone was unable to use their radio because of something that I posted even if it wasn't directly my fault. Im really happy they fixed it for you. That's also pretty cool they have the new patch in so you don't have to update it right away. Thank you for letting me know that the issue is resolved now.

After what happened to you I changed the original post's installation instructions to include warnings in red and elaborated on when the CD should be ejected.I alsoadded an extra image of the final screen when the CD should be removed. Hopefully those added instructions will help because I really don't want anyone else to end up with a non-functional radio... Kind of defeats the purpose of helping people resolve issues with their currentMyGIG version :)

As for the release versions there will be another version released on the 18th of January as I said in another post but there will also be another release in about 3 months that will fix the LG Voyager and other cell phone issues (Im not sure what other issues will be included in that update yet). I will post them on hereas I receive them and host them on one of my servers so youwon't need to contact Harman Becker. I will also update the links on the first post to reflect the new versions and keep them up to date as new patches are released.

RobertR, I was having the same issue, My radio would shut down or not boot up fully leaving me with a radio that just sat there. The buttons were unresponsive and I had to pull the power plug to reset the radio then wait about 20 min for it to work correctly. This would happen about every 4-7 days. Its a little early to tell since I installed the patch a few days ago and Ihave only used the car once in that time but it has been reliable since the install of the patch and it has not given me any problems yet. My navigation screen is working fine and I didn't have any problems with it (I said in an earlier post that I didn't know ifI would have issues in that area or not). What I have seen so far, this update will probably fix your issues.

Im not sure if its just me not remembering how fast the GPS on the Nav screen updatedbut the Nav screen seems to update at a faster pace now. Screens are definitely more responsive, and i have no regrets about the update.. Everything I have noticed so far has been positive changes in theupdate however a stop button on the radio would have been nice. (Guess I wont push my luck) :)

The aux reroute I did goes to 4 different places, I used an extension and ran that into the bottom of the front control console then I put in a 4 way splitter. I have a computer hooked up to one,2 different iPod inputs, one that is just an iPod cord/charger so I can hold the iPod in my hand and change music, andthe other one going to a fixed iPod mount (Which I don't use anymore because its annoying to have to take my eyes off the road to use an iPod.. So I have anavailable aux plug on that one now) and the last split goes to a custom ground that I had to ground to the chassis of the car because a power inverter that I have in the car was creating a bad hum and passing it into in the aux wire.Since most hum noisesare usually grounding issues it was aprettyeasy and inexpensive fix (That wouldn't have had to be done if Harman Becker would have correctly grounded the Aux port in the first place)

I have another post on this forum that details how to remove the front console panel (http://www.dodgeforum.com/m_992911/tm.htm) with pictures, so if you would like to reroute your aux you can without worrying about breaking a panel if you are not familiar with removing them. I didn't like the aux wire draped across the car so it cleans everything up if you use aux devices frequently. I have the iPod cable coming out of the driver side of the center console (Slipped between the carpet and the console lip) but it wouldn't be hard to run it into the center console which would probably be a neater solution.. Well aside of the fact that there aren't any usable holes in the center console box.. but you could drill a hole and mount a jack in the center console box. I would recommend adding at least 1 split though so that later on you can add more jacks just by popping off2 console plates which takes under 1 minute.. Never know when someone might buy you a new audio enabled toy :)

futil thank you for responding to my questions

For some reason, the update process would not start when I inserted the burnt CD. Any ideas?
Faulty files maybe during download process or could there be another problem?

Thanks.

thanks for the info, I actually got this software update back in Nov 2007 at another forum and installed it successfully in my 08 Avenger, but have a question and comment for people. When I did the update, i had the same problem someone else also noted, the CD would not eject immediately after the update, after finally turning the car off for a few minutes and hitting eject about 10 more times, it finally spit out. Not the end of the world but scared me a little when it happened.

My question is, ever since the update, when I start my car, maybe once out of every 50 times i start the car, i get no sound from the radio or sirius or aux, when i twist the volume knob, nothing happens on the screen like it normally does when the sound is working, i dont see a volume level indicator on the screen, neither with the twist knob on the myGIG or with the steering wheel volume control??? Strange, but I have to turn off the car for at least 5 minutes and than try again and the sound starts working again?? Other weird thing is if i hit the NAV button or MENU button on the MyGIG panel, i can hear a "BOOP" noise coming from the speakers, but no radio related sounds work???

Anyone else experienced this? Do you think I got an early release of the patch and if i download this version it may work better although they are both 9.561?? Just curious.

Andy,

The MyGig in our 08 Sebring does what you are describing......at times no volume. I can change from AM to FM and Sirius with the correct display but novolume. Our Sebring was manufactured September 4, 2007. The other problem is asmentionedpreviously....after thefirst start of the day, 2nd, 3rd and so on the MyGig will reboot on it's own many times until it stays on??

I have not run the update and will most likely not for a little while.

I have not been able to find any information on these Mygig issues other than on this forum. I do belong to several other car forums and no problems have been discussed. This is the reason I am here owning a Sebring.

Good luck,

Robert

The problem you both are describing is what was happening to me before I installed the patch and was why I started seeking out a patch for the radio. After I installed the 9.561 pre-release patch the issue has (So far) went away. While the version numbers probably will not change from the pre-release and the official release, it is my understanding from talking to Harman that the new patch that will be released on the 18th will be different from the pre-release. So since Harman does not seem to change version numbers between builds it is quite possible that youdownloaded and installed a physically different version even though the version numbers were the same.

Anyone that has a problem with the radio recognizing the patch when its inserted into the radio, make sure that the folder structure on the CD is correct, Meaning when you put the CD on your computer and go into the root of the CD you should see 2 files and 1 folder. If you burned only a folder to the CD then you need to go deeper into the folder and re-burn the image. Also, make sure you don't usemultisession when you burn the CD and make sure you finalize the CD. If youdon't finalize the CD theCD will be written in a state where files can still be added to the CD which is fine if you were backing up files on a computer but the radio wont be able to boot off the CD in that format.Lastly make sure that you name the CD as per the specs in the original post.

Also, Whether you own a Chrysler, Dodge, or a Jeep with a MyGIG w/ Nav as long as its a 2008 you can apply this patch successfully. If you can wait, I would hold out for the official patch to be posted before installing if you are not having major issues with the radio but as long as you do the install correctly I don't think anyonewould regret installing this pre-release patch..

Thanks for the info guys, well just to give everyone an update, i also emailed Steve at Harmon Becker at his email address listed earlier in this thread and he replied quickly and is sending me a diagnostic CD and 2 gig flash drive to download my system log files from my MyGIG. He says he has had several people report this bug but he has been unable to reproduce it himself, so I am gonna help them out to figure this one out. I think it maybe related to the remote starter on my car, but I guess we will see.

thanks,
Andy

I received my CD's today for my REN and RER radios. They both were updated without any problems. The one thing I immediately noticed was that when you switch between media sources they initialize almost instantaneously. Before if you went from the HDD to FM or SAT it would have a 2-3 second delay. Now it switches screens much faster in both cars. :)

BTW way the REN was udpated to 9.0004.

Can you post a zipped image of the REN CD for the rest of us to us?

Sure no problem. I'll have futil host the image on his server. I'll make it an ISO file so that it's easy to burn to a disc.

Futil, sorry I didn't respond earlier. Thanks for the updates and I am glad you and all the others post their findings. I will also as I check mine out. (When my Bride lets me drive her Christmas present.):D Again thanks all. MC.

Hey, is Jan 18 still the official release date for the update?

Last I heard it is still the 18th.. Im pretty happy with thepre-release from this post.. It solved my shutdown issues and added a few features.. nothing monumental but it makes me feel a little better since I don't have to pull the power to the radio then wait 20 minutes just to listen to my music again.. i came really close to installing a switch that would cut the main power to the radio because it was so annoying and happened so frequently..

I really want to hold out for the next release after the 18th release so can start using my hands free again.. But I'll take what I can get for now..

Also anyone with Verizon Voyager phone issues, Go to your local Verizon store and have them flash your phone to the latest version.. Thinkthe latestis V06 .. Its supposed to change a lot of features and adds increased support for bluetooth.. I haven't had it done yet but I'm going to go an get it done soon.. maybe it will fix the uConnect issues.. In the very least you should have some cool changes to the phone. Unfortunately Verizon needs to do the flash and there is no do it yourself CDs out there.

Hey, Has the update been released? Can we download it and burn our own cd?

I contacted Harman Becker and confirmed that the CD will be shipped.. As soon as it arrives I will rip it for you guys and post it. After thefollowing release comes out I will notify you all and post that as well. Unfortunately H.B. doesn't have a downloads page to download the CDs.. But my CD should be arriving within a day or 2 so if you guys can hang on a little longer I'll put it up asap.

I set up a spot on one of my servers for the updates and will leave them there permanently. I will regularly updatemy first post of this thread to include updates.

Also, Needforsleep was kind enough to provide me with the latest official release of the MyGIG patch for MyGIG radios without Navigation. I have that posted on the server and added the links tomy first post. So all you guys and girls out there with non nav MyGIG radios can update your software to the latest version and not worry about where it came from or if its official.

Will this work from a memory stick???? This is my first post! Thanks for all the info everyone has given.


Kevduke

'08 R/T

Ok, I just heard back from Harman Becker...
They said the release has been pushed back till the end of the month with nospecific releasedate and when the release is complete they will ship the CD out to me.. So it looks like were going to have to wait a while longer.

A few people have tried using a USB memory stick to install the update but they were not able to get it to work.. (By what I have heard)

Also, While the unofficial patch has been more reliable than the earlier version I had in my MyGIG, and I thought it fixed the missing volume controls/System lockup bug.. But it showed up again yesterday.. So hopefully that will be addressed with the new patch.

Thanks for the update. It loaded without any issue with my '08 Caravan. I'm still going to have to bring it into the dealer tomorrow for problems with my sound/nav. Occasionally the sound will disappear and the "Audio Controls" tab will be disabled. After a couple of starts, it returns. In addition, my nav won't activate. Looking at the system information, the "Database" section reads ERROR ID Tag not found.I was hoping that the update would fix this, but unfortunately it didn't. Any suggestions?

Yes.. You have described a problem that quite a few people including myself are having.. It was the whole reason why I started this quest for asoftware upgrade. The radio will fix itself with a cold reboot, meaning you need to disconnect power to the radio either by pulling the fuse or unplugging the radio plug in the back of the radio.. Or just turn the car off and wait a long while..

I was going to put a switch in-line with the radio wires to disconnect it because it was happening so frequently with me.. After i installed the update I thought the problem went away.. but it just resurfaced oncelast week.. The bugdoes seem to appearless frequently after the update even though I'm sure that is just a coincidence..

I am hoping that the release coming out later in the month will fix that issue howeverthe last that I heardthe programmers/techs at Harman Beckerare still trying tolocate the bug in the radio software code that is causing the problem.

So basically as of now there is no real fix for it.. But the issue has been reported to Harman Becker and they are looking into fixing it.

Thanks for all the info. Does that bug include the navigation issue? If not, it seems that the basic program needs to be re-installed. Are we suppose to get a system CD when we purchase our vehicle?

Sorry for all the questions!

Don't be sorry for asking questions... That's what this forum is for :) Plus I enjoy helping people which is why Ihang outon this forum.. Which i find amusing because I can contribute to the tech support lines at my job but I hate talking to people so I don't.. But I don't mind spending time typing to help people.. I think its because I can help people when i get to it and not forced to immediately.. ok, enough with my life story :)

The Nav shouldn't activate at the same time you are having the volume issues which is part of the same bug.. but if you are getting just the Nav not activating without the other issues then that may either be a different bug or the Navigation's GPSsimply could not contact any satellites (Or enough satellites to calculate your position)

The MyGIG is supposed to actually work from the factory and have all the bugs worked out of the system before delivery. Since it was assumed by Dodge/Chrysler that the MyGIG was bug free and placed into thevehicles with that assumption, you shouldn't need a CD tokeep your radio working.. so you were not supposed to get a CD for your MyGIG radio with your vehicle.

It would be nice if Dodge/Chrysler would put a MyGIG information page up with firmware/software updates or at least provide some known issues with the radio.. There isone but it does not provide any useful information other than outlining the radio's basic features with the intent to sell the radio and not support it. Even Harman Becker should at least have a page up as well.. But I suppose they want you to go to the dealer for all updates and support. Unfortunately the dealers are not usually given the updates in a timely fashion which sucks because there are serious issues with the radio that need to be addressed asap.

Nothing pisses me off more than getting ready to go to work, turning on my radio and getting nothing out of the radio.. So either I just deal with it or I will actually be late for work just to pull fuses and in the beginning I would pull the entire radio which I did 4 times before i even thought of pulling the fuse.. MostlyI just turn the car off and wait now..

I wanted to add a few things I just found out..

Ispoke with Harman Becker about the missing volume issue and they say its caused by a corrupt hard drive which doesn't really make sense to me because if the hard drive was corrupt it would always crash in the same place on startup and wouldn't happen exactly the same way to so many people.. Not to mention it wouldnt happen randomly.. But their recommendation was to bring your car back to the dealer and have them replace the radio with a new one due to the "Hard drive corruption". On the up side you will probably get a new radio with the offical version of the unofficial patch (Which was probably official at one point anyway) lol

WhileI was at it I asked if there was any way they could leak any info to me about enabling video while driving.. But No dice.. They said that it was illegal (I assume under the contract with Dodge/Chrysler) and after market radios go by different laws so that's why they would not release a crack or any info to me.. I explained all the ways people are trying to work around the issue and that there was a large desire for the feature for passenger use.. I figured I would maybe save a bunch of people some $ by not having to buy monitors or the freeGIG module. I can respect their decision to obey the laws and not put themselves at risk by releasing software that could potentially get them in trouble so I wont push the issue any further.. I figured it was worth a shot though :)

This is my first post. I was reading about the "Nav freaking out" issue. I was wondering if my problem qualifies as the same freaking out and if the update you are speaking of will help.

When I turn the vehicle on, everything seems to work just fine. When I start driving, the map on the screen doesn't budge. However, theGPS coordinates change and continue to work. But as soon as I input a POI and tell it to "go" it goes, weather or not the vehicle is moving....sort of like when you hit "simulate route." Then, it thinks it is already at it's destination, and I could be sitting in the same spot and never moved. The only way to get it to the current location again to to shut the vehicle off and wait.

After telling me that it may be a wheel sensor and a million other things, the dealer did tell me to wait for the software update and on the 18th they told me it hadn't been released. Do you have any more information on when they will release the the official update? I am not savvy with the tech stuff, so trying the unofficial download is not an option for me.....I will definately mess it up.

I just recontacted them just now (Monday 1/28/08) and requested status on the CD.. They're going to kill me because I bust their nuts so much lol
But I will let you know as soon as I hear back from them.

Just so you know, Unless you want toknow the release date to know when to expect it at the dealer and then go to the dealer to have theupdate installed,you will still have to burn the CD and insert it into your radio when the latestofficial software update is posted. It really isn't hard and all you need it patients if you decide to upgrade it yourself. Worst case scenario is the radio stops working, you go to the dealer and get a new radio and that will likely fix your problem anyway.. Plus you get your 1 year offree satellite radio resetagain.. :)

The problems you are describing does not sound like the same issue that I am having as my Nav does work.. But I would recommend that anyone having issues with their radio and you want to try resolving themyourself to apply the official patch when it is released as it is supposed to address a lot of issues including a hard drive corruption bug which Harman Becker claims is the root of most of these issues.
Even if you want to try the non official patch, thatshouldn't cause any newissues as long as you install it correctly and that is what I am running in my car now however if you can wait a little while I would hold out for the newestupgrade to be released.

Also keep in mind that these are software updates and not firmware updates.. The radio also has firmware in it which is used for core functions, So as long asyour problem lies in the software and not in the firmware or hardware then your problem will likely be resolved by a reinstall. The latest firmware version is 15.0 and no CD has been issued to anyone that would like to share the firmware updateto my knowledge.

Also, Harman Becker is changing the new software update version number... the new release version will be 9.665 or later.. So the "Unofficial Software Update" that I have been calling it is probably not so unofficial after all and is just an earlyrelease of the Version 9.561 software update. So while its not so dangerous to install it, you will likely want the latest version installed in your radio so why do it twice when the release date for the newest version is so close? But you can always reinstall later so whatever your preferences are is up to you.. either way should be safe.

Futil,
can you please remind me...what steps do I need to take to determine the software version in my RER?
thanks!

Sure..

Press the Menu button on the right side of the radio.
Press the System Setup on screen button.
Press the System Information on screen button.

Your Software Version is under Application
X.XXX or in my case 9.561

I just purchased a MyGIG system for my Charger and it already has 9.561 on it. One question I have is where do you get map updates at??

As far as I am aware the map updates are included with the software update which is why the update is so large..

When you are eventually ready for map updates I believe the site is navteq.com. But as of right now the 9.561 has the most recent updates. I think they are released once a year.

Futil

I need help. I downloaded the REN file, burnt the disk and started update process. At the middle it started showing "Serious error" message and now it keeps trying to update again and agian without any response.

What can I do? Is there something to force eject?

Thank you

Futil

I need help. I downloaded the REN file, burnt the disk and started update process. At the middle it started showing "Serious error" message and now it keeps trying to update again and agian without any response.

What can I do? Is there something to force eject?

Thank you

I answered the above issue in a PM..

Basically the answer was to try to get the CD to work to boot again and reinstall..if not then remove the CD and return it to the dealer for replacement.. Harman Becker can get the unit working again because they have hardware and software at their disposal that is unavailable to us so all we can do is try to get the CD to boot again or return the radio for replacement.

The other day after work, I jumped in, started the car, and got nothing from the myGig!
I don't know if it was my imagination, but for that short trip, the tranny shifted like hell also.
I made a quick stop, got back in, started her up and everything was ok.
Is it possible that the myGig prob and the tranny are connected somehow? I have'nt had any problems in the last week or so. But I am excited for the "official" update!

Hi,

I have a brand new European version of Chrysler Grand Voyager 3.8 LTD, with MyGiG, Nav, rev.camera, etc. European versions do not have Sirius nor DVB-T. So I am now wandering does this 9.561 or 9.665 work with my European version.

( I assume that Database is really about maps, mine says WS5 - E 106 0639A and Gracenotes 518.)

Local dealers/importer are totally lost, with no idea at all. Any ideas or any way to backup the existing sw application?

thnx, TSY-991

sdavis531, that sounds like a different issue.. its possible that you were having an issue that effected data on the CAN-bus which may have caused problems in both or it could have been just coincidental that they were both happening simultaneously... it might also be possible that the MyGIG lockup may have sent corrupted data across the CAN-bus as well.Was the battery disconnected previously to these issues? I know the Avenger freaks out for a while (Like 20 minutes) when the car loses DC power. I'm sorry that my help is so vague its just that Harman Becker doesn't really like to give out any trade info so its difficult for me to diagnose issues with the limited information that they provide to me..

The new version that is coming out is supposed to resolve the MyGIG volume/lockups but that isnot just in the software.. I believe a firmware upgrade is needed as well to completely resolve it.. Im still waiting here like an idiot for the CDs to arrive.. They keep telling me that the release date keeps being pushed back.. its making me crazy.. I would be willing to deal with the lockup issues if my phone would at least work with the uConnect system so i hope there are some major changes in this new release..

I would like tonote that the frequency of the MyGIG freezes/missing volume controlshas decreased significantly since I put in the update.. It used to happen around 4 times per week and now it has only happened once since I upgraded it.

GrandVoyager, I don't think I would recommend installing that update because while it probably will install ok, I think your maps might end up being US based with limited map information for European streets. In all reality I simply don't know for a fact but I would imagine that there would be separate map data for the different regions. There is also the possibility that the posted upgrade may refuse to install on your MyGIG if there are hardware differences between US and European MyGIGs.

Also as I stated before in another post, I am expecting a replacement for my radio and I will try experimenting on my current radio after the new one arrives, Mainly I will be focusing on duplicating the drive, creating drive images, and hard drive upgrades with the hopes of being able to provide you all with tested information and instructions on how to put a larger drive in.. So if you have a larger drive installed then you can test the different versions on your new drive or even your original hard drive.

Hmm..

I downloaded the disk image and checked the contents. There seems to be both US and ECE versions on the CD, including prompts for different languages. At least it looks like that stuff for Europe is on the disk as well.
I could not identify anything that would suggest Navteq map data is included. I've also now mailed HarmanBecker asking to confirm this. Waiting for response.

So do verizon phones work yet or is that still waiting to be addressed?

I just purchase a car w/ the MyGig naviation. The first weekend I encountered a big problem. The GPS is mostly disabled (input) whilethe car is moving for "safety" reasons. This means no finding gas stations, rest stops, food, hotels, when the car is moving. You must pull over and stop first.

I explained to my wife that for "safety reasons", when she and my daughter are driving in LA, they must pull over and stop in an unknown area to then use the GPS to find a gas station. She was not impressed with that "added safety feature".

I called the dealer and they have 1 day to come up with a workaround or they will be buying the car back.

Does anyone know how to disable this stupid "feature"? I am also a little surprised that more people are not screaming at this. I guess we have owned GPSs for many years and know how useful they are when used to their full potential.

Kaiju54, Were still waiting for the Verizon LG Voyager phone issues to be resolved.. Sorry about all of that before.. I feel really bad that I reported as fixed without waiting at least a week but I know some of you (including myself) are reallyanxious in getting a fix and I wanted to report my findings asap..

imarkup, The dealer should be able to enablethe GPS in drivefeature for you using Starscan. Actually this is the firsttimeI have heard that it was being disabled in drive. Typically, entering in data such as your destination is restricted in drive but not the entire GPS.

Actually I just re-read what you posted.. If you were referring to not being able to enter in new data but the GPS is still working and displaying your destination that you entered in while stopped, then there is no fix for that at the dealer's end. That is the way the system unfortunately works.

If you decide to keep the car, A user in the forums (Dodge R/T) came across this link http://www.coastaletech.com/mygig.htm Its called MyGIG Lockpick which will unlock all of the features of the radio. I wrote them and asked if their product will be compatable with the new software release and they stated that they couldnt know until the software was released.. (I should have seen that coming lol)

Having features in a car buthaving them heavily restricted may be a (Not so) new trend that we should expect more and more within the coming years.Personally I think thatall car/radio manufacturersshould give drivers a little more credit for beingable to operate features while driving. It's only a matter of time before you will soon be considered untrustworthy to actually drive your car and you will end up buying your own personal taxicab complete with voice activated destination and no steering wheel.But then again that should allow car manufacturers to enable the DVD in drive again.. So its a trade off :)

You are too dumb to drive your car! How does that statement make you feel?

Well that's how it makes me feel when they restrict features based off of assumptions that we cant handle doing 2 things at one time. By now people should be used to multitasking asmost of usdo it at home, work AND when driving not to mention there is frequently a passenger bored out of their minds sitting there too...

The clueless lawyers who diabled the functionality in the GPS while in motion failed to recognize that the vast majority of time when people actually use the GPS is when they are driving with other people (road trips, vacations, soccer tournaments, going to dinner, etc). And those peoplein the passenger seat are trying to scroll through pages in the GPS).I really doubt that when people are alon driving to/from work they use the GPS.

I am really frustrated with these arbitrary limitations to keep the lawyers happy. Why not disable the radio? The air conditioner? The seats? The windows? They wont do that because they would not be able to sell cars. So as consumers, we need to send a message to the manufacturer and tell them to enable these features, or reimburse us $ for the missing functionality.

I think many people are new to using GPSs so they are not aware of how absolutely convienient they are when all features are enabled. If more people used aftermarket GPS units, there would probably be more of an uproar about the crippled GPS in MyGig. Since I have used them, I find the limitations completely unacceptable.

I have alreay told my dealer that they have until the end of the day today before I will turn my car back in for a refund.

I have to agree with imarkup. I can't for the life of me understand why they dont give you the option to turn on whatever you want. Couldn't they set it up how it is as a default and if we change the default settings they aren't responsible?

BTW futil, I don't own a Voyager I own the LG VX8350 and that also doesn't work. Annoys the hell out of me and frustrated me for days until I finally gave up.

In ECE version that I have, no restrictions in navigation functions :).
Downside of having that advantage is that neither HarmanBecker nor Coastaletech answers to mails [sm=confused06.gif]

Oh, thanks for letting me know..I thought it was just the Voyager phones that were not working and not all new generationLG phones. I know there are also problemswith some Motorola phones.

I think im going to have to write Harman Becker again as I haven't heard anything about the software update or my replacement radio.. I'll ask how everything is going with the cell phone compatibility issues with the latest patch.

im guessing this update will work fine on the UK spec car?

What I wish I could see in an update is the functionality of adding mp3/wma support (to play) for external harddrives that are plugged in to the usb. That way I can have a larger external that I can update faster and put more on.

I was just informed by Harman Becker that the REN software update

1) is not coming until June, and

2) will not have the fix to allow sorting by track# that the RER update will have.

??? Am I stuck without a way to sort albums by track#?

This sucks.

Also, i didn't see any way to sort by artist and then by album? for example, i could press the 'artist' button, but selecting an artist lists all of the artist's songs from all their albums. pressing the 'album' button brings up all albums from every artist. there's an easy way to simply view albums for a specific artist that i'm just missing, right???

Another email from Harman Becker: you can use and Artist->Album forlder structure when reading a DVD, but the structure is erased when copying to the HDD.

Which means MyGig lacks the basic functionalty to view Artists and then view that Artist's Albums. Even a $20 USB mp3 player will let you keep your folder structure.

This is the absolute worst mp3 interface I have used in 10 years. Total garbage.

Received a new MyGig from Harman Becker and installed it myself. I am hoping my problems are gone. Running version 9.665. The update they sent me did not take care of the issues.

Have to say excellent customer servivce from these people.

The MyGig is an excellent unit to have in myvehicle.

My 2 cents!

I'm having problems with an HTC-Mogul (Sprint). Kills sound and locks up phone when paired. Sprint says it is a known issue with the MyGiG and to not pair the phone. They suggest, as does Chrysler tech support, that it is a MyGiG issue with a fix is to be available within the next 30-60 days.

Is this issue on the fix list for the update being discussed in this forum?

Regards,
Jim

ORIGINAL: obrienj

I'm having problems with an HTC-Mogul (Sprint). Kills sound and locks up phone when paired. Sprint says it is a known issue with the MyGiG and to not pair the phone. They suggest, as does Chrysler tech support, that it is a MyGiG issue with a fix is to be available within the next 30-60 days.

Is this issue on the fix list for the update being discussed in this forum?

Regards,
Jim


Odd, my Sprint branded Mogul pairs and works perfectly with MyGig in my Avenger.

Kircheck,

Indeed strange. Is your MyGiG a Nav unit? If so, could you post the software level it has?

Regards,
Jim

ORIGINAL: obrienj

Kircheck,

Indeed strange. Is your MyGiG a Nav unit? If so, could you post the software level it has?

Regards,
Jim


It is a nav unit, I just bought the car last month. I noticed it needed the update after I got it but Haven't gotten around to it yet. It's still at version 9.556.

I've had the Mogul since late August Early September and up until a week ago it was running the original Rom with no problems. I upgraded to the test rom that has working GPS and EVDO Rev. A and still having no problems at all.

ORIGINAL: 2008SRT8

What I wish I could see in an update is the functionality of adding mp3/wma support (to play) for external harddrives that are plugged in to the usb. That way I can have a larger external that I can update faster and put more on.


I am very surprised that this is not something that is already working. I am picking up my Avenger RT AWD on Thursday and I read somewhere that it could play from a USB stick. (Mind you it was some review of the sebring and I imagine that the reviewer made some huge assumptions).

I have a 32Gb USB flash drive.. would be very nice to be able to use that in the car as well as on the laptop... one source for files so I can stop syncing them everywhere...

Maybe if enough people asked for it they would add the feature? I am sure it's extremely simple to implement as the filesystem support is already there...

Kircheck,

My unit is at 9.561 and the Mogul is at the newest software level. When I took the car (BTW, it's a 2008 Chrysler Aspen) back to the dealer they called Chrysler tech support in my presence and were told that what I was experiencing were know problems and that yet another update was coming. Sprint, in effect, said the same thing. I've gathered from this thread that that is, in fact, true but there are delays in it's arrival.

This is the only major deficiency I have found for my use of the unit. We recently drove cross-country from NC to CO and the NAV unit put us at the door of everyplace we stopped. A major improvement over my older Nav unit in my other car.

Regards,
Jim

ORIGINAL: obrienj


Kircheck,

My unit is at 9.561 and the Mogul is at the newest software level. When I took the car (BTW, it's a 2008 Chrysler Aspen) back to the dealer they called Chrysler tech support in my presence and were told that what I was experiencing were know problems and that yet another update was coming. Sprint, in effect, said the same thing. I've gathered from this thread that that is, in fact, true but there are delays in it's arrival.

This is the only major deficiency I have found for my use of the unit. We recently drove cross-country from NC to CO and the NAV unit put us at the door of everyplace we stopped. A major improvement over my older Nav unit in my other car.

Regards,
Jim



I was under the impression that that part of the update was to address issues with Verizon branded phones. Since Verizon has a habit of crippling Bluetooth in its devices it doesn't surprise me that alot of their customers have issues. The only problem I encountered was the initial pairing took 3 or 4 tries before it completed successfully. After that it has been flawless.

I've received and placed calls while in the vehicle and the transferring of calls to and from the vehicle when entering/exiting works perfectly as well. If you're willing to use a test ROM version 3.16 is available (check ppcgeeks.com). I noticed no difference with regard to how it works with MyGig but it did improve some of the problems I've had with my Bluetooth headset. As an added benefit EVDO Rev. A and GPS are activated in that ROM as well.

ORIGINAL: nightshade72

ORIGINAL: 2008SRT8

What I wish I could see in an update is the functionality of adding mp3/wma support (to play) for external harddrives that are plugged in to the usb. That way I can have a larger external that I can update faster and put more on.


I am very surprised that this is not something that is already working. I am picking up my Avenger RT AWD on Thursday and I read somewhere that it could play from a USB stick. (Mind you it was some review of the sebring and I imagine that the reviewer made some huge assumptions).

I have a 32Gb USB flash drive.. would be very nice to be able to use that in the car as well as on the laptop... one source for files so I can stop syncing them everywhere...

Maybe if enough people asked for it they would add the feature? I am sure it's extremely simple to implement as the filesystem support is already there...





I had e-mailed Harmon Becker about having USB support for playing Mp3s straight off an external flash/hd. They responded at first with that was a good idea, then apparently legal and safety jumbo got thrown in since I recieved another e-mail saying it could be liable to have an head injury from them being on the dash? So if thats the case why do they have an external source for plugging in ipod or anything that take a headphone jack in?

Coming soon to a MyGIG near you...

http://i218.photobucket.com/albums/cc267/futilz/2561-9705.jpg

I don't want to upload beta software again which this is, So after testing itand getting an official release I will post that for you all to download. I was told 2 weeks for the official version release.

Issues that this release will fix are:
-Graphics Accelerator for faster 3D Map performance.
-Sirius Speed and Flow information added to large metropolitan areas (Red, Yellow, Green Street traffic flow conditions).
-Process Data (Non-Surveyed Map data) will be used in the route calculation with a warning popup.
-Faster Point of Interest look up.
-New Bluetooth Drivers to fix UConnect phone operation including the Motorola V3m.
-Update of firmware for the 30GB (2008) HDD to prevent Master cylinder corruption.
-Wrangler support of Mopar Microphone using a CAN message of engineering menu.
-Play songs from same album in order of track number.
-A more robust application update download as well as navigation database update.

Also, For any of you that get your CD stuck in the radio and for anyone that would like to totally screw their radio up by pressing the wrong button..

You can access the Engineering Menu of the MyGIG by pressing the 3 Hard Keys: SEEK UP - SEEK DOWN -MENU all at the same time. Which will allow you to test your hard drive, restore the system to factory defaults, reinstall corrupt software, Screw up your MyGIG permanently, etc..

I wonder if they fixed the uConnect "disconnect" tone you hear after your call is dialed?
I noticed that when I upgraded to the 9.561 the tone that is used changed and is the same tone as when you drop or end a call. I would think this tone should be different and since it changed I'm assuming it's a mistake.

ORIGINAL: futil

-A more robust application update download as well as navigation database update.


Not that I'm doubting you but, are you sure about this? I've gotten emails from two different guys there at the Harmon-Becker email address and both stated database updates would not come from them.

I cant really confirm it at this time as I just installedthe app CD and haven't had the chance to install the rest since I received a blank CD and couldn't continue the installation of the rest of the CDs.. So now i am waiting on a replacement CD.I was only able to get the App CD installed so far.. I received 3 different CDs/DVDs 1) Application install CD, 2) Gracenotes Database Upgrade, and 3)Navigation DB upgrade.

The fix information I quoted was directly from the letter that they sent me for the Beta test so if its incorrect then its because HB screwed the letter up..

I was a little disappointed to find that they did not send me a replacement radio as promised, just the beta CDs, and I also found it amusing that my radio decided to become non responsive just before I was about to install the software CD.. So I had to turn the car off and wait till the radio reset itself before I could continue.

And there is no way in hell I'm going to tell anyone that my phone works now because every time i do, the next day it doesn't work again.. lol however the first and second phone tests for the day did work with my phone but that doesn't mean that it won't crap out tomorrow or the next day.. :) not to mention the other CDs are not installed yet. If the phone continues working with just the application update then I will let you know if the tone exists. If the phone continues working throughout the week then I will let you know if they definitely fixed the issue or not.

One thing I noticed that was pretty cool and may have been applied with the earlier patch (Im not sure because I didn't use nav after the first patch I installed) is that there is the ability to have trails follow your location as you drive within the Navigation screen so you can track where you have been and see if you're driving around in circles.

I can also say that the updates seem to take much longer with this update and I spent about an hour in my car installing the software update alone (Well more like 45 minutes)

As always i will keep you updated. I am just being very wary this time as I don't want to get people's hopes up just to say oops I was wrong because i feel like an ass whenever I do that..

futil, I also noticed mine does the tracking but I want to think it did before. I still want to say thanks for your input here. MC.

ok, Thanks I wasn't sure when that went into effect as I just wanted to get my phone working and not have the radio crash on start up, So when I installed the original patch posted on here I didn't really check for new features.. I was just looking to see if those 2 issues would go away.

Day 2 in testing the software, The phone still works and is accepting and sending calls still. Since this was a 3 CD install and i only could install 1 (The Application CD) (CD 1)due to a corrupt CD so its possible the lockup issue would be resolved in one of the other CDs but I have not experienced any lockups yet (The missing volume issue),

One more thingI would like to note is that whenI release these you may have to contact Harman Becker to do the Final CD install as the Navigation update CD that is supposed to be installed last seems to require a code generated by Harman Becker which is based off of your VIN. Without the unique code, the last install CD (Navigation Database Update CD) will not install. However that is just for navigation and if you are on these forums looking for a fixfor the phone issue or the Missing Volume/Frozen radio issue then the first 2 CDs will fix that anyway without needing a code.. But I'm sure Harman Becker will send you the code after the official version is released anyway (They may even do away with the code in the official release although unlikely)

Since your VIN is coded into the satellite partof the radio I have a feeling that tracking you in your car would not be that hard, but even if that was true I really don't care if someone watches my car blip at 117mph to my job and back because i don't really have a life anymore anyway lol All I do is worklately... Which I am sorry for because I haven't had a lot of time to get on here and post lately but i want to let you all know how the software is progressing and when you will have it on your radio.

Oh, Needforsleep.. as for the uConnect tone after a call is dialed, as far as I have noticed so far (I have only made 4 calls with the radio since the upgrade) the only connect tone I hear is just the phone saying "Verizon Wireless" and then connecting the call.. that sound was being made by the phone.. on the end of the call I did notice the hangup beep made by the radio.

Since I don't usually make many calls while driving its hard for me to tell if they DEFINATELY removed the connect beepbut regardless I am trying to pay attention when I make calls to see if I notice any beep changes for you. I'll keep listening and let you know.

one last thing, krichek Even though I stated that they could have made a mistake in the note they sent to me, Reguardless I will post all of the non-Beta CD and DVD images after as soon as they are sent to me (2 of them are database updates) so you will be able to check for yourself because they have databases all over the place in this radio and they may have been referring to a different database update or maybe they were simply not ready to release at that time so they told you that.. or maybe you just talked toa person that wasnt in the mood to deal with your question.

Either way.. I will hook you guys up with ALL the non beta software as soon as its in my hands. I just dont want to see any more screwed up radios due to beta software and I am willing to risk beta testing on my radio because it so screwed up that i cant imagine it getting much worse.. I just became so consumed with fixing it that I kept writing HB till they made me a Beta tester lol but honestly im suprised they even want to talk to me anymore as I have written them so many times on so many issues.

get this guys, the dealer that i bought my car from say that they can do the upload for me and all that to get it working but i need a microphone put into the car as the UK spec cars didnt come with one. they say that they can fit a new rear view mirror with the mic built in for £268.00 :| thats around 500 dollars!!!!! wtf!!! im gna go mad

ORIGINAL: futil

one last thing, krichek Even though I stated that they could have made a mistake in the note they sent to me, Reguardless I will post all of the non-Beta CD and DVD images after as soon as they are sent to me (2 of them are database updates) so you will be able to check for yourself because they have databases all over the place in this radio and they may have been referring to a different database update or maybe they were simply not ready to release at that time so they told you that.. or maybe you just talked toa person that wasnt in the mood to deal with your question.

Either way.. I will hook you guys up with ALL the non beta software as soon as its in my hands. I just dont want to see any more screwed up radios due to beta software and I am willing to risk beta testing on my radio because it so screwed up that i cant imagine it getting much worse.. I just became so consumed with fixing it that I kept writing HB till they made me a Beta tester lol but honestly im suprised they even want to talk to me anymore as I have written them so many times on so many issues.


Awesome, can't wait for you to post these up.

I think I might have an explanation for the other item as well. Where I live we have alot of new developments. While driving I can see the names of streets etc displayed on the bottom of the Nav screen just like normal but in alot of cases I cant get routing guidance to these streets. I'm willing to bet that in those notes you posted the one about using "unsurveyed data" is an update to the map database that will allow the Nav software to use those streets now as well finally. That's just a guess tho. ;)

ORIGINAL: futil

Also, For any of you that get your CD stuck in the radio and for anyone that would like to totally screw their radio up by pressing the wrong button..

You can access the Engineering Menu of the MyGIG by pressing the 3 Hard Keys: SEEK UP - SEEK DOWN -MENU all at the same time. Which will allow you to test your hard drive, restore the system to factory defaults, reinstall corrupt software, Screw up your MyGIG permanently, etc..

I didn't notice an "emergency eject" function in the engineering menu, but there is a direct method, not sure if it'sbeen posted yet:

MyGIG disc eject

RER radio
Open screen
Hold the NAV button while pressing SEEK UP and SEEK DOWN at the same time

REN radio
Open screen
Hold the AUDIO button while pressing SEEK UP and SEEK DOWN at the same time

lol funny readingyour post nowas I was just going to post the manual eject sequence..

In the past I didn't want to tell people to force the face down to get the CD out but that's whats required and after getting a CD stuck in my radiois whatprompted me to try it.

The eject CD option could be in the newer software's engineering menu as I never played with the engineering menu before installing the new software.

Also Im pretty happy I didn't post those beta DVDs for you all(as much as I wanted to) as the second install CD just bricked my radio.. hence needing to manually eject the CDs.

But the good news is that for the 4 days that I had the software update installed, my phone worked so when I post a non beta version of this software you can expect your phone toget alongwith uConnect again.

The New Software appears to be much quicker. 3D maps are very quick to come up now.

Any idea when the updated NAV information will be out? In the NAV settings there is now a NAV database update option. but says to go to www.navteq.com and order it.

I picked my car up on Thursday and found that the software and NAV data was from mid 2007. I sent a message to navteq to see if i can talk them into one free update. 200 bucks for updated maps is a bit steep.. Also emailed the dealership and asked them the same question...

Anyone get updates sent to them yet? 9.705 is now being sent to people... there are also links to it being available for download if you search for it.. (hint, search for "mygig 9.705 download")

Great forum here, lots of good information...

The Jeep guys seem to have the software update (9.705) and acknowledge that some dealers do.

See http://www.cherokeesrt8.com/forums/showthread.php?t=11724&page=4

Are we waiting for more than just the software update. What they have doesn't seem to include Gracenotes or Nav disk?

Regards,
Jim

Just so you know, That is still beta software being installed and offered as the latest software.

The release date for the Software, Gracenotes DB and the Navigation Database is still around 2 weeks.

If you guys really want to install the beta you can as the software CD seems stable. The Gracenotes and Navigation CDs that were sent to me were corrupt and I was barely able to finish the install to get my radio functioning again.

I don't think anyone will release the database DVD at thistime because you need a code from Harman Becker to install it and since its still in betaif Harman Becker starts getting requests for the code they will know the beta software was released to the public, thereby jeopardizing the beta tester's statusthat released it.

But yes there are 3 Update CD/DVDs which I am planning on releasing to you all but I wanted to offer a non beta version as I didn't want to see anyone screwing up their radios.
Software Update CD
Gracenotes Database DVD (Bricked my radio)
and the Navigation Database Update DVD

futil,

Thanks for the clarification. The Jeep forum made it sound like release software but it didn't include Gracenotes or NAV db. In fact , a post spoke of a $200 charge for update NAV that they got from NavEq which I didn't think was correct in this case.

Having been in the software development business for 40+ years, I clearly understand the meaning of "beta" and am glad for your explanantion as it could prevent unwanted problems.

If I could get to the command line of the Posix system I wouldn't be so concerned but since I can't, I'll gladly wait.

Regards,
Jim O'Brien

Actually HB apparently caught wind of the release and arent too happy about it especially since it wasnt listed as BETA. You can probably expect that post to either go down or the beta tester to lose his beta tester status.

The Software version numbers right now are at 9.707 so the beta software offered is already outdated.

HB should yank the beta testers credentials if not more.

Posting the beta could lead to no end of unnecessary issues for both HB , Chrysler, and other HB clients.

I was fortunate when I ran beta tests, the testers were corporate entities who took the agreement seriously (at least their legal departments did).

I look forward to the final and official releases.

Regards,
Jim

ORIGINAL: obrienj
Posting the beta could lead to no end of unnecessary issues for both HB , Chrysler, and other HB clients.
As I understand it, information that it was a beta version was not left outintentionally, it came froma non-beta testerwho was sent a disc to correct some issues and who had thought it was a regular release and forwarded it to another member who uploaded it to a file share site. As noted the links have all been removed.

Unfortunately a lot of beta testers have been releasing beta images as actual software releases... They want to look like they have the software before everyone else and have the hookup.. And I can understand that but at least post the images up as beta and not mislead people. (I can understand that in that instance it may have been a misunderstanding.. but there are a lot of people offering the same beta image out there when they know its beta)

My main goal here is to help people and by giving out the beta software when the release date is so close I feel that would just lead to more problems such as non functional radios which completely goes against what I am trying to do here.. Trust me its really tempting to say here ya go check it out.. But it really sucks when you brick your radioand thats worse than chancing any beta update.. So I would rather just test it out and help HB get the official software out asap so I can hook you guys up with a real release.

Not to mention Im gonna get all sorts of PMs asking how to get a bricked radio going again..

But I promise all of you that when I get the official version I will post it as soon as the software is in my hands and I check the CDs/DVDs for defects. and it wont be a bogus beta version.

ORIGINAL: obrienj

The Jeep guys seem to have the software update (9.705) and acknowledge that some dealers do.

See http://www.cherokeesrt8.com/forums/showthread.php?t=11724&page=4

Are we waiting for more than just the software update. What they have doesn't seem to include Gracenotes or Nav disk?

Regards,
Jim




Spoke with Navteq today, the NAV updates are not out for us yet.. But they sounded like they are going ot be announced soon.. they want 199 for the updated maps..

I have already installed 9.705 and can say that it is considerably faster.

Im pretty sure Harman Becker is going to provide theNav update for free when they release.. they sent me a Nav Database DVD which upgraded all the maps, POI etc.. and it was free..

To make a long story short. I was trying to update the firmware on MyGig on my '08 and during the process it failed. Now the screen will just stay stuck at "Emergency Update" and will not power off. I had to disconnect the negative from my battery otherwise the screen would just stay on forever. There's a disc inside and it looks like everytime it boots up it tries to read that bad disc. Is there like a emergency disc eject on this system? I tried pushing the Open/Close button but the disc still won't come out.. Please Help:(

Sorry I took so long to reply, I was really busy at work for the past few days..

1) Well first you should download a working version of the software and re-burn it. Try burning at 2x speed as the slower you burn a CD the more reliable the data is. (The burns are tighter and better defined on a CD or DVD at lower speeds)

2) Reattach your battery cables and make sure you have power to your radio.

3) Then open the radio's touch screen face. To open the radio face, Pry the top lip of the face of the radio downwards and after it starts moving then press down on the top of the face. Continueloweringthe face of the radio until it is completely open. I use a credit card sideways, slide it into the gap and use that to pry the face down without damaging or marking the radio face. (Push up on the bottom of the credit card)

4) Press the SEEKUP - SEEKDOWN - and NAV hard keys on the radio all at the same time. That should eject your CD/DVD.

5) Insert the fresh copy of the software installation CD.

6) Manually close the face of the radio.

7) Check to see if the install restarted. If it did then continue with the install until completion and remove the CD when you see the Update x.xxx to x.xxx screen again. Hopefully that should do it.

If the install does not start then continue with the rest of these instructions:

8) Open up your engine hood and go to your fuse box which is located on theright side of the engine compartment, Press in the 2 top tabs on the fuse box and lift up from where the tabs are towards the front of the carto open the fuse box, then pull out fuse # 20 (15 Amp, Blue) which is the fuse for the radio.

http://i218.photobucket.com/albums/cc267/futilz/RadioFuse.jpg

9) Wait 20 seconds, Then insert the fuse again.

That should cycle the radio and initiate a reinstall.

10) Reinstall the software.



In the future if you need to turn off the radio you can just unplug the #20 (15 Amp, Blue) fuse instead of pulling the battery cable which is infinitely easier.

(I originally pulled the entire radio out to cycle it before I even thought of pulling the fuse.. Did that like 3 times before I was like "duh! There's a fuse..")

Hope this helps..

^^^ Great instructions to keep for future reference...

pcguru2k owns a Jeep SRT8 and posted on the boards therethat he left the battery unhooked overnight and when plugged back in the next morning the update resumed and finished with no issues, all is good for now.

Great Info futil. Everything is back to normal.... Phheewww! I pulled my negative terminal from my battery and left it unplugged for the whole night. Had to do this since the screen would not power itself off and just stayed on for hrs. Didn't want my battery to drain. So I wake up this morning go plug my battery back in and once again since the cd was inserted in MyGig, the system attempted to do the update again. But this time the update got past the point it failed last time and then completed http://www.cherokeesrt8.com/forums/images/smilies/bigthumb.gif I guess the MyGig just needed to be completed powered down for a while

Cool, Im glad everything is working again.. I get upset when people's radios stop working and I was hoping that you would get it back up and running.. (Not like crying upset.. but very concerned upset where it bothers me all day until I think of a solution) :)

So around the end of March we should expect the new software at the dealers? I'm gonna contact Riverhead Dodge and see if they got any info.

I just sent in my beta survey and requested an ETA on the official release.. Hopefully it wasn't pushed back again. The official releases should be posted here before the dealers actually get the official releases. So if you don't mind installing them you can updateyour MyGIGfrom the comfort of your own home.

Just make sure you have a lot of time on your hands cause the last 2 DVDs take forever to install and the Nav Database update is so large its shipped on a dual layer DVD. If all you care about is installing the software updates then that install doesn't take that long.. its only about 20 minutes.

Harman Becker replied about the release date, They said they are shooting for Friday March 8th as a release date and the software Version will be 9.711.

They are still just working on 2 bugs which is holding up the release.

Excellent......thanks for keeping us informed.

Hey don't you ever sleep?

I was just at the dealership (oil change, etc) and asked about a Mygig update, they said their was nothing there, but they said they ordered a DVD and would call me when it is in. We will see what it is.

I have a 2008 Dodge Grand Caravan with the Navigation version of the HK. I got the car this week, and the HK software version is 9.665. I tried to follow the version info in this thread, but I am not sure I have it right, so here's a question:

I copied MP3 files to the HD. Here's a couple examples to show you how the files are arranged:

Beatles/Abbey Road/01 - Come Together.mp3
...
Beatles/Abbey Road/08 - Because.mp3

When the radio plays the album, "Because" plays first: the tracks are played/listed alphabetically. The track display omits the leading track number and hyphen, so clearly the HK software is parsing the filename.

Will the imminent update fix that problem? Should the problem appear in the 9.665 version I have?

Hey TboneElbow,

I don't think what you are experiencing is an "issue" or at least its not a bug.. It should be happening to everyone and I don't think Harman Becker would view it as a bug either..
its the way the radio was designed to copy music to the hard drive.

Ill explain..
The MyGIG radio doesn't read any data off ofa normal CD, it just rips each track then provides names for each song using the Gracenotes database.. Otherwise you end up with a track1 track2 etc..

With MP3s (in your case) it pulls song names from the Gracenotes database then ittries tofind any info within the MP3 ID3v1 music data tag (That's the older format that is restricted to shorter names). I'm not sure if it even tries checking in the ID3v2 music data tags (Which allows for moredata)butany way it pulls the data for the MP3 it definitely seems to disregardtrack numbers if the MyGIG even stores that information at all.If it finds the song info in the Gracenotes database then it probably use that name first.

The probablereason why they did it that way is because you are creating playlists in the MyGIG that can consist of music from multiple different artists, albums, collections, etc and the chances are that there are many of the same track numbers.. Sothe MyGIGwould end up playing the first song from each album mixing up the music worse than alphabetical order so I suppose they thought alphabetical was the way to go.. But itmight be nice to include the artists name in the grouping.. Currently I haveabout 40 songs in a single playlist but the MyGIG arranged them all alphabetically and didn't include the artists when it considered alphabetical playback order so when I play that playlist I get a mess of different genres playing outof sync which sucks when I'm in the mood to hear a certain type of music but have to skip over all the genres that I'm not in the mood for.

Abetter classification for this issue would be poor software design.. which isa shame because the MyGIG is a pretty cool radio and it's almost like it's not finished and was rushed out.. it just needsquite a few but small designchanges to go from a good radio to a great radio.

I think the bottom line would be they need to add more sorting algorithm optionsinstead of offering only one way to sort the playlist. You probably can get away with editing each one of the song names to append the track numbers but the interface is soclumsy in doing so that I'm not sure if it would be worth all the effort.

futil - I will check the ID3v1 tags to see how they are set, and set them or correct them if necessary. I doubt Gracenotes applies here as these are MP3 files that I ripped myself. I will see what happens when I add files that are definitely not in Gracenotes in any form.

Regarding your comments about playing songs across artists, I was specifically referring to the option to play an album via the [Album] button. There should be some way to play MP3 tracks in a user-defined sequence, even if the album was copied to the HD from an external source. If the radio can do that now, then they don't need to fix anything, but informing users how to achieve that result is important. I will contact HK directly about this if I can't get it to work.

The point I was trying to make was whether it was pulled from the Gracenotes DB, file name, or the Tag the radio definitely disregards the track info. So I wasn't saying that there was anything that you were doing wrong or that there was a lack of info from your MP3 files.. Just that there is a lack of ways to sort songs within the radio due to the way the radio removes or disregards track info from the name/file.

If the mygig sorted by folder (aka the way it is more then likely arranged on your mp3 player/flash drive) then it wouldnt have this issue.

Also, I don't know how the whole gracenotes thing works. But I can tell you that if you burn songs from a CD, it will put them on the radio in the order they appear on the CD. Off of a flash drive, it sorts them by artist and by album but within the album listing instead of being by track number (which is the obvious, and in my mind ONLY acceptable way to do it) it sorts them alphabetically.

The only solution I have come up with is to burn all my albums to CD, then to the HD. It isnt that big of a pain for me, as I don't have that much music, but for people with 30,000+ songs, they MUST make an update to fix it. There is no reason for it to not work like any other mp3 player on the planet, and use a folder sorting system that uses artist -> album -> track.

It's been a while since I have heard from Harman Becker about the software release so I contacted them again requesting when the release date will be..

They said that there is 1 bug left to work out in which the red ball iconis left on the map after reaching a destination and that bug should be fixed on Monday, So after that they have to incrementally retest, copy, duplicate then finally mail out the updates.

So, I would assume 1 week before actual release.

Just wanted to keep youupdated.

ORIGINAL: futil

It's been a while since I have heard from Harman Becker about the software release so I contacted them again requesting when the release date will be..

They said that there is 1 bug left to work out in which the red ball iconis left on the map after reaching a destination and that bug should be fixed on Monday, So after that they have to incrementally retest, copy, duplicate then finally mail out the updates.

So, I would assume 1 week before actual release.

Just wanted to keep youupdated.


You think they will be available for download?

My dealer is wanting to replace my RER due to it randomly crashing and rebooting (reboots *every* time I try and load MP3's via USB stick)

I figure I will get that done this week, and then will have the update available by then.. maybe get all the issues worked out. I had the beta software installed and it didn't help with the crashing either. (went back down to 9.561 as soon as I found out that 9.705 wasn't an actual release)

Well Chrysler is supposed to be hosting theseupdates but "They are afraid they will not have the bandwidth to meet the demand and are afraid it will bring their site down if they do host it" and Harman Becker seems to have the same issue and refuses to allow the images to be downloaded at their site.

I offered to host the images forHarman Becker and Chryslerand while I am not an official download source I have been given a green light to host them when they are available by Harman Becker Even though they will not allowanyone to downloadthe updatesfromthem so I'm stuck waiting for the CDs.

I don't get how Chrysler can't find the bandwidth to host these images but I can (Even though I'm borrowing a server and a gigabit fiber line from my job for this task) but I work for a small company and Chrysler should have better resources to handle demand.

But Harman Becker said that Iwas allowed tohost them for you guys to download so I will get them up as soon as I get them.

Yeah, that doesnt make much sense, they should have plenty of resources. As far as them being afraid it might being their site down, why don't they just put it on separate servers and limit bandwidth per session. Sure, if everybody is downloading all at once, people will download slow, but at least they can offer it as a download that way. Or, they could share the load with others. Look at the World of Warcraft updates; you dont download them directly from Blizzard servers, you just get a torrent seed from them and download from peers.

Anyway, once I get the update from you, I can share some of the load with you. I have three DS3s I manage at the anaheim convention center, when there arent any data-heavy shows the bandwidth just goes to waste anyway, so I might as well use it for some good ;)

Maybe we can use a large file hosting service to host the ISO files? Or seed them in a torrent? If you were to make ISO files, I imagine that they could be seeded in a torrent pretty easily.

I can't host it though.. I would if I could.. but could setup gigasize.com account for it...

ORIGINAL: futil

Well Chrysler is supposed to be hosting theseupdates but "They are afraid they will not have the bandwidth to meet the demand and are afraid it will bring their site down if they do host it" and Harman Becker seems to have the same issue and refuses to allow the images to be downloaded at their site.

I offered to host the images forHarman Becker and Chryslerand while I am not an official download source I have been given a green light to host them when they are available by Harman Becker Even though they will not allowanyone to downloadthe updatesfromthem so I'm stuck waiting for the CDs.

I don't get how Chrysler can't find the bandwidth to host these images but I can (Even though I'm borrowing a server and a gigabit fiber line from my job for this task) but I work for a small company and Chrysler should have better resources to handle demand.

But Harman Becker said that Iwas allowed tohost them for you guys to download so I will get them up as soon as I get them.

There's no problem hosting the files on my end..
I havemultiple load balanceddedicated serversand all the bandwidth I need for hosting them..

I was just stating that I thought that it was inexcusable thatI can host these files but Chrysler can't (Or wont).. Basically even though Klibby, myselfand tons of others can host them it's sad that we even have to and that Chrysler won't put up a proper page dedicated to the download of the files or even provide a decent amount of info about the MyGIG radio leaving us to have to learn about it in forums and figure things out for ourselves.

Like Klibby, I am a Systems Administrator and have access to servers and tons of bandwidth so I'm not worried about my systems going down by hosting the files.

Klibby, If you want I'llset you up with everythingas a mirror and people can choose where they want to download the files from.. Im probably going to create a website for it as well to provideinfo and downloadsin an easy format.. Either way nothing is stopping me from getting the official files released to everyone as soon as they are released. And if Harman Becker does not release the Gracenotes Database and the Nav database on final release then I'll release both of the DVDs that were provided during the beta test as they were not necessarily in beta anyway.

I don't know why but I am obsessed withprovidingthe finished non-betareleased software to everyone that wants it.

Hi guys, Im in Australia and have a REW with nav, id love to update the unit when it becomes available. The aussies get the REP (nav) and REZ (no nav) and I have REW (nav)

Is there any way to get aussie maps for the nav units??? the REW I have is euro...I need aussie maps.

Feel freee to email or pm me if you can help.

I appreciate it and nice info in this thread.

futil,

I beleive you mentioned earlier that the NAV database update was a dual-layer DVD. My DVD software and writer can't write dual-layer.

What is the alternative for the NAV update?

Do the other updates require dual-layer?

Regards,
Jim

The software update is on a normal CD
The Gracenotes DVD was written on a normal DVD
and the Navigation DVD was written on a Dual layer DVD.

I don't think there is any other way to install the Nav install than using the Dual Layer DVD but since I have no life, I can send you a copy of them when the software is released.. Just send me an address and I will mail them to you (Using my company's mail so you won't have to reimburse me :) or alternatively you can contact Harman Becker for the upgrades and they will send them to you.

Certain employees at Harman Beckerare pushing to allow the updates to be installed via USB but as of now the unit will not allow updates to be installed using the USB interface.

If you want you can pick up a dual layer capable DVD burner for around $30 (http://www.newegg.com/Product/Product.aspx?Item=N82E16827129018) and I'll give you the burning software if you like..

futil,

Sent a PM.

Regards,
Jim

also if you have no luck there I can burn a dual layer for ya...all I need is a copy of the DVD now..lol ;)

I believe Harman Becker is getting ready to ship now so as soon as they do I'll post the images..As I said earlier.. If they don't send the Gracenotes and Nav updates I'll post what I have.. (I have a feeling they are going to just send out the software CDs and not the other updates) but I'll see what they send me first..

I would rather not release the 2 DVDs they sent me cause that's what killed my radio however I have a feeling it was just a bad burn and reburning the images should fix it sinceboth installs continued to completion when I just left the DVDs in the radio. If I do release the 2 DVDs I will reburn them, test them,and make sure they won't cause any issues for anyone before releasing them.

ORIGINAL: futil

I believe Harman Becker is getting ready to ship now so as soon as they do I'll post the images..As I said earlier.. If they don't send the Gracenotes and Nav updates I'll post what I have.. (I have a feeling they are going to just send out the software CDs and not the other updates) but I'll see what they send me first..

I would rather not release the 2 DVDs they sent me cause that's what killed my radio however I have a feeling it was just a bad burn and reburning the images should fix it sinceboth installs continued to completion when I just left the DVDs in the radio. If I do release the 2 DVDs I will reburn them, test them,and make sure they won't cause any issues for anyone before releasing them.


Your efforts are appreciated. I am going to get my radio replaced this week... they don't know why it is rebooting when music is being loaded from USB.. USB performance is also really bad.. 300Mb of music won't upload to it and it reboots about 15 - 20 minutes into the transfer.. They are suspecting a hardware issue with the USB on the unit and said they have replaced at least a half dozen units so far.

I am also taking her in for warranty work tomorrow morning. Transmission is really sloppy and acceleration is really rough.. almost like it is surging.. there is a 2nd to 1st gear 'clunk' and there is something wrong with the suspension where it's really noisy when going over small bumps.. almost like when the control arm bushings were shot on my magnum... car is too new to have suspension rattles..

is it still the case that only the RER will be getting the 'sort by track #' fix, and the REN won't? That's what HB told me a month ago.

that's soooooo stupid.

whats with these guys, they keep pushing off the release date!! Are they getting technical help from Microsoft?

Just got this yesterday... well see:).
-------------------------------------------------------------------
Hello Chris,

The next firmware update shipping this week should address your
concerns. Since you've provided your contact information below, I will
ensure you receive the last software updates as they are available:

Michael Gill
Senior Brand and Product Marketing Specialist

Harman/Becker Automotive Systems
39001 W. 12 Mile Road
Farmington Hills, MI 48331
(office) 248.994.2727
(cell) 248.202.0775
(e-mail) mgill@harman.com
---------------------------------------------------------------------

Does the mygig dvd player play burned movies on dvd+r, dvd-r, both or neither? Thanks guys.

I havnt tried DVD+Rs but it definately plays DVD-R and Dual Layer DVDs

Just a quick favor to you guys,
Can you use some common sense, and NOT post people's cell phone numbers, etc etc in a public forum?

I understand they are employees, and trying to help you, but posting their cell phone numbers etc is a bit rude.

Thanks.

I too have been waiting for a CD to show up in the mail. I had been talked to Steve Montealegre at Becker, and he was very gracious in discussing the MyGig situation with me, but now there is no answer to e-mails or phone calls. I have been just looking for a status as to when they now think they will ship the S/W upgrade. This sudden lack of communication is giving me a bad feeling that something is happening. After spending $42K for a new jeep and finding one of the key features I spec.'d (Bluetooth) is not usable makes me very unhappy! Has anyone gotten any new news?

I sent a few emails over the past week to HB and it does seem like they fell off the map as they didn't reply to me either.. Same as you I am still waiting for the CDs which were slated to ship this week but maybethey ran intoan issue withthe release..

I don't think we could get away with discontinuing communications with customers at my job but I guess that would be an effective way to cut down on extra work..gonna have to try that..

Just out of curiousity, How many people are looking for this update to resolve an issue with their radio such as locking up orbluetooth phone incompatibilities?

I was holding off on recommending people check out the beta release since the official release was so close but it really sucks when you can't useyoure radio or phone for this long while waiting for a release. Especially when the beta software will resolve those issues until the official version is released.

Just remember with Harmon, we are NOT the customer.
The support etc they give is an "added" bonus.
Chrysler is their customer.

That being said, we are Chrysler's customers. And if we are happy, in theory we'll say good stuff to dealers or Chrysler, and when it comes time for a new contract between Harmon and Chrysler maybe Chrysler would see the financial benefit of paying for a web page that has software updates etc. (Heck even if it's just an internal one for their dealer networks so that the tech's can always make sure to have the latest version. That would be better than what we have now)

futil,

How "bad" is the beta? In the software development world I retired from a "beta" was never somethingany customer of my company wouldput into production. Is HB beta product better?

Interestingly I took my cell phone lockup problem to my dealer and they offered that they had the newest updates for the RER. Turns out it was what was delivered with the car. They knew nothing of the problems I was having and had no knowledge of another update. They said they talked to Chrysler tech support. That was in early Feb.

As someone pointed out, we are not the HB customer, Chrysler is. That begs the question, has Chrysler put a gag on HB for providing direct support instead of that flowing through Chrysler product dealers. Having been in such a situation, it would make sense. If all of us go update our radios, Chrysler has no QC or service records for each of our cars to say nothing of the "unintended consequenses" Chrysler might have torepair or replace from an update gone bad. Remember Chrysler has stopped providing discs or downloads which were, at one time, available.

Just a thought.

Regards,
Jim

Hey Futil - I have been waiting on this update - I have a steady problem with my radio just locking up, the dealer at first told me the antenna was loose, so I was OK for as couple days then itstartedhappeining again after that and I noticed the clock was not even showing - antenna would not have an affect on the clock would it?

No gag order that I know of,
but people do go on vacation.
(I know one of the people you guys posted the cell # of is on vacation right now.)

Kerosa, if you're radio is having problems, hit it with the beta. (The beta has some problems, but it does fix a lot of other problems. Since you're currently seeing the other problems, you might as well try and fix those. :) )

The beta's not "bad" but it's not without known bugs.
For me, one of those known problems drove me NUTS. So I'm back to I think 661 or 665.

hscrugby,

Based on the last line of your post, me thinks I will continue to hurry up and wait.

Regards,
Jim

There were4 known bugs with the beta software, one of which was after navigation to a location was complete the destination icon was left on the screen. I remember this one because it was the last but to be fixed but unfortunatelyI forgot what the other3 bugs were.

I don't know which issue Hscrugby was having with the beta software but I have been running it for 7-8 weeks without issue.. It has fixed the lockup issue and the bluetooth issuesI was having leaving me with a radio thatI have no real complaints about and actually I don't really care if the official release ever comes out as everything is working as it should with no noticeable issues.Which is why I was recommending people with severe issues to check it out. If it would brick your radio or cause other significant issues I would never recommend trying it.Plus you can always downgrade your software.

Kerosa01, The antenna shouldn't have any lockup effect on the radio however the GPS having a bad connection would lead to the radio locking up as the radio initializes the GPS first. There is also an issue with older software versions in which the file system becomes corrupt causing random lockups which most people should be experiencing as this bug was pretty wide spread.

Also, While I have no arguments with the fact that Chrysler is the customer, I am providing beta testing information to Harman Becker which is a service I am performing for Harman Becker and not Chrysler so not replying to my emails would not be included within a discontinuation request from Chrysler and is the only reason why I find it strange that no one is replying when I send the information to multiple HB employees.

Chrysler stopped providing the updates because they were concerned about the excess bandwidth usage bringing their website down which is a terrible excuse for a major company in my opinion but that was confirmed by multiple Harman Becker techs.

It's also in Chrysler and HB's interest to help us update/fix our current radios as many dealers just pull the radios and send them back to HB which is no where as cost effective as to send a person a quick email, drop an update CD in the mailand then have them update their software especially when most of the time a software update will resolve the issue.