quote:

ORIGINAL: Oletty03

This was the response that I got back from Chrysler customer service regarding the issue that I am having with my 2008 Avenger R/T due to the hard downshift/hesitation up to 30 mph.  For those waiting on that magic update...don't count on it.

I love the part about purchasing a service manual.

From: "customerassist" To: "Chris"Sent: Friday, November 30, 2007 8:55 AMSubject: Re: Chrysler LLC Customer Assistance (KMM5311225I25261L0KM)
> Dear Chris:
>
> Thank you for contacting the Chrysler Customer Assistance Center
> concerning a technical assistance inquiry on your vehicle.
>
> Unfortunately, we are unable to provide technical assistance for the
> concern you described.  You may contact your local dealership for
> further assistance, or you may refer to the vehicle's Service Manual.
>
> Service Manuals provide all the information technicians need to
> diagnose, troubleshoot, maintain, service and repair Chrysler vehicles.
> You can call Tech Authority to purchase Service Manuals at
> 1-800-890-4038 or 1-800-348-4696.
>
> Our files have been updated with the latest information provided in your
> email.
>
> Although a more favorable reply could not be provided, we appreciate
> your sharing your concerns with us.
>
> Thank you again for your email.
>
> Sincerely,
>
> Susanna
> Customer Service Representative
> Chrysler Customer Assistance Center